Whitelife Return and Refund Policy

Thank you for choosing Whitelife. We value your trust and satisfaction in our products. Please read our Return and Refund Policy carefully to understand the terms and conditions governing returns and refunds.

1. EXCHANGE

  • In case of an exchange for a different size or a different piece, contact us within 7 days post Delivery at Support@whitelife.in and we will book a return pickup against your order. The return shipping fee will be borne by the customer. Note that Exchanges will be processed only for the same amount as the original order value or a higher amount. Once we will receive the product, we will dispatch the new item within 2 days.

2. CONDITIONS (EXCHANGE)

  • Please make sure the tags are intact for a smooth process. Any returns without the tags will not be accepted and will be delivered back to the customer.
  • Exchanges will be only accepted once against every order. It will not be accepted if the customer wishes to exchange the same order for a second time.

3. RETURNS

  • We do not accept returns. Please be sure of the size, fit, material, color before ordering (please read product description for all details)

4. DAMAGED ITEMS

  • If you have received a damaged product, we apologize. We are more than willing to help you out. Please click pictures and a video of the product and email to Support@whitelife.in. We will issue an exchange for your order.

5. EMPTY PACKAGE RECEIVED

  • All orders are weighed before dispatching, that’s why it is practically impossible to receive an empty parcel. Please do not create a false claim of empty package received just to get a refund or replacement. All such requests will be rejected.

6. REFUNDS

  • Refund requests are not accepted in any manner. If you find any issues with your order, we will completely solve it through Exchanges 

7. ORDER CANCELLATION

  • Orders once placed cannot be canceled. If you have ordered the wrong size product by mistake, you can simply email us at Support@whitelife.in to change it to the preferred size within 6 hour of placing your order and we will happily update it.

8. Contact Us:

  • If you have any questions or need assistance with our Return and Refund Policy, please contact our customer support team at Support@whitelife.in or Whatsapp us 9289285653. Business Hours: Monday to Friday 10 am to 5 pm.
  • Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

By making a purchase from Whitelife, you acknowledge and agree to abide by this Return and Refund Policy. Whitelife reserves the right to amend or update this policy without prior notice, so please review it periodically.